FREE ECONOMY DELIVERY ON ALL UK MAINLAND ORDERS OVER £50+
(2kg / 61cm length restrictions apply for free Royal Mail service)
IMPORTANT: Selecting FedEx or DPD does not change our expected handling times; the service selected is always from the point of despatch not purchase.
How long will it take for my order to arrive?
We want to be crystal clear when it comes to managing your expectations; our website is stock managed to show you what items are available for same day dispatch and those which are externally warehoused and therefore, will take a little longer to arrive with you.
Simply make your product selections and a message will pop up telling you how long it will take us to dispatch your order; we call this our product availability message. If you are happy with the product availability message on the item, checkout your order and we will ship your order in the timeframe stated.
If you have lots of items in your basket, please use the longest product availability message to work out when your order will arrive. We care about our environmental impact, so we don't split ship orders unless you get in touch to request that we do so. We will let you know on your order confirmation when we expect your order will arrive with you.
Whilst we do our best to meet the handling times stated in the product availability message, occasionally we can experience some delays in the delivery network. At these times, a team member will email you to keep you updated on the progress of your order.
Selecting FedEx or DPD does not change our expected handling times; the service selected is always from the point of despatch not purchase.
If you do require an order urgently, please contact us before ordering to ensure we can accommodate your requirements as we hate to be party poopers!
I need my order for tomorrow
If you need an item next day, please check the following:
· It is earlier than 1pm (if it is later than this please get in touch before ordering as we may still be able to assist)
· It is a weekday (weekdays are Monday - Friday)
· All items on your order show a product availability message of "Express Warehouse: Despatched same / next working day"
· You have selected FedEx or DPD as your delivery option during checkout
Delivery is the next working day (please note Saturday and Sunday are not considered working days; if you require a Saturday delivery there will be an additional charge and you will need to contact customer services prior to ordering). Please note we reserve the right to change between next day couriers based on availability.
If you are unsure, please call our team and we will do what we can to help you get your order promptly.
I need my order for Saturday
If you need an item for Saturday delivery, please check the following:
- It is earlier than 12pm (if it is later than this please get in touch before ordering as we may still be able to assist)
- It is Friday
- All items on your order show a product availability message of "Expected despatch time: same day before 1pm / next working day."
- You have selected Saturday DPD or Saturday Royal Mail as your delivery option during checkout
This service only guarantees a Saturday delivery; we cannot confirm a time slot until the day of delivery.
If you are unsure, please call our team and we will do what we can to help you get your order promptly.
Which couriers do you use?
Before choosing a courier, please make sure you are happy with the product availability message as these handling times apply before we ship your order. If it doesn’t show “Express warehouse: immediate despatch”, it will not leave us on the same day you have placed the order.
We use FedEx, DPD and Royal Mail for most of our deliveries. Some large items may come with other trusted 3rd party couriers.
Our Royal Mail economy service is usually delivered in two - three days. You will receive a text message and an email confirming the day of delivery; Royal Mail provide a four hour time window for delivery. Please note this is a size and weight-restricted service of maximum weight 2kg and maximum length cannot exceed 61cm. If your order exceeds this you must select DPD or FedEx.
FedEx and DPD are delivered next working day from point of despatch for UK mainland addresses or in two working days for Scottish Highlands, Islands, Northern Ireland, and Irish addresses. You will receive a text message and an email confirming the day for delivery.
Selecting FedEx or DPD does not mean your order will bypass our handling times; FedEx and DPD are from the point of despatch, not the point of purchase.
If the checkout only offers you a £10 delivery rate this is because the item is too large to be handled by FedEx or DPD; these goods will arrive via another courier on a 2-3 working day service.
UK Delivery
We offer a free economy Royal Mail Tracked 48 to UK mainland when you spend over £50; there is a £3.90 charge if you do not meet this order value.
Please note this is a size and weight-restricted service of maximum weight 2kg and maximum length cannot exceed 61cm. If your order exceeds this you must select DPD or FedEx.
For customers requiring a faster delivery service, we offer FedEx Next Day or DPD Next Day to UK Mainland at a cost of £5.99. Please note this is a size and weight-restricted service of a maximum weight 20kg and the maximum length cannot exceed 100cm. Selecting FedEx or DPD does not mean your order will bypass our handling times; FedEx and DPD are from the point of despatch, not the point of purchase.
Please note, any items over 1.2m in length may take longer to arrive due to courier size restrictions. Items in excess of 1m in length cannot be shipped outside of UK Mainland.
Please note for items requiring a pallet service, a separate quote will be obtained which will be emailed over to you for prior authorisation.
Scottish Highlands & Islands Delivery
We offer a free economy Royal Mail Tracked 48 service when you spend over £50; there is a £3.90 charge if you do not meet this order value.
Please note this is a size and weight-restricted service of maximum weight 2kg and maximum length cannot exceed 61cm. If your order exceeds this you must select DPD or FedEx.
For orders which exceed the restrictions for our economy service, we offer a FedEx next-day service at a cost of £17.99. Please note this is a size and weight-restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.
Please help us by selecting the most appropriate service for your order. The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc. For larger products such as rugs, buckets or bulkier supplements, please select the FedEx service. This will prevent unnecessary delays with your order. If you select the incorrect service your order will be put on hold and we will contact you to obtain the correct shipping charge.
Items in excess of 1m in length cannot be shipped to Scottish Islands or Highlands.
Isles of Scilly & Isle Of Man
We offer a free economy Royal Mail Tracked 48 service when you spend over £50; there is a £3.90 charge if you do not meet this order value. Please note this is a size and weight-restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.
For orders which exceed the restrictions for our economy service, we offer a FedEx next-day service at a cost of £19.99. Please note this is a size and weight-restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.
Please help us by selecting the most appropriate service for your order. The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc. For larger products such as rugs, buckets or bulkier supplements, please select the FedEx service. This will prevent unnecessary delays with your order. If you select the incorrect service your order will be put on hold and we will contact you to obtain the correct shipping charge.
Items in excess of 1m in length cannot be shipped to Isles of Scilly or the Isle of Man.
Ireland
We offer a FedEx next-day service at a cost of £19.99. Please note this is a size and weight-restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.
Please note, our website will remove VAT from your order and you will be liable for VAT and customs duties at the point of import into Ireland.
Items in excess of 1m in length cannot be shipped to Ireland.
Jersey & Guernsey
Please ensure you change your country to Jersey or Guernsey at the checkout to remove VAT from your order. We cannot do this retrospectively.
We offer a free economy Royal Mail Tracked 48 service when you spend over £50; there is a £3.90 charge if you do not meet this order value. Please note this is a size and weight-restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.
For orders which exceed the restrictions for our economy service, we offer a FedEx next-day service at a cost of £24.99. Please note this is a size and weight-restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.
Please help us by selecting the most appropriate service for your order. The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc. For larger products such as rugs, buckets or bulkier supplements, please select the FedEx service. This will prevent unnecessary delays with your order. If you select the incorrect service your order will be put on hold and we will contact you to obtain the correct shipping charge.
Items in excess of 1m in length cannot be shipped to Jersey & Guernsey.
Europe Delivery
Please ensure you change your country to your EU country at the checkout to remove VAT from your order; you will be liable for VAT and customs duties at the point of import.
We offer a FedEx road service at a cost of £29.99; our Europe road service takes approximately 2-3 working days from point of despatch to arrive with you. Please note this is a size and weight restricted service of maximum weight 10kg and maximum length cannot exceed 100cm.
Please help us by ordering items within these restrictions; this will prevent unnecessary delays with your order. If you order goods in excess of 10kg combined weight your order will be put on hold and we will contact you to obtain the correct shipping charge.
Items in excess of 1m in length, liquids, aerosols, and gels cannot be shipped into Europe.
Please explore the import regulations of your delivery country prior to ordering as import duties and taxes may apply which are the customers' responsibility.
International Delivery
Please ensure you change your country to your rest of the world country at the checkout to remove VAT from your order; you will be liable for VAT and customs duties at the point of import.
We offer an economy International service at a cost of £69.99; please note this is a size and weight-restricted service of a maximum weight 4kg and maximum combined length (width / depth / length of parcel) cannot exceed 90cm with the longest length being 61cm or less). Please note if your order weight is just over this threshold, we reserve the right to remove packaging to bring the weight within our requirements.
Please help us by ordering items within these restrictions; this will prevent unnecessary delays with your order.
If you believe your order will exceed 4kg, please get in touch with us to obtain a shipping quote prior to ordering.
If your order exceeds these restrictions, please be aware that there will be additional charges incurred which will be invoiced separately once your order is packed, weighed, and an accurate carriage cost calculated.
Items in excess of 61cm in length, liquids, aerosols, and gels cannot be shipped internationally and will automatically be cancelled from your order and refunded.
Please explore the import regulations of your delivery country prior to ordering as import duties and taxes may apply which are the customers' responsibility.
You want to change your delivery address
Should you wish to change the delivery address on your order, please notify our team via help@onlineforequine.co.uk as soon as possible to allow us to amend your order.
If goods have already been despatched, we cannot amend your details and our standard returns policy will need to be followed to receive a refund.
If goods are delivered to the address stated on your order and it is incorrect, Online for Equine accepts no liability for loss and it will be the customer's responsibility to retrieve the parcel from the address.
If the property is empty when our courier attempts to deliver
If you are not available to take the delivery, you may request an alternative date when our couriers send you a delivery window.
Should you request your delivery be left in a secure location, please state this to our customer care team and they will inform the courier. Please be aware that goods will not be insured if they are left without a signature upon your request.
Failed delivery
Our couriers will attempt to deliver your goods three times.
Upon the first attempt, a driver will leave a calling card / send a SMS / send an email with details of when the redelivery will take place. If you are unavailable to take delivery on the stated day, it is your responsibility to notify the courier directly. After three attempts, goods will automatically be returned to the depot where you will have seven days to arrange collection.
Should you arrange to collect the delivery from your local depot, it is your responsibility to collect within a seven-day period; after this time frame goods will be returned to Online for Equine Limited and upon receipt, the value of your order (minus outgoing postage, packaging and return carriage) will be credited to you.
Reimbursement will be sought from the customer should this total exceed the original order value.
